Complaints Policy

Effective Date: 01/06/2026
Business Name: Katie Jane - Business and Mindset Mentor

At Katie Jane - Business and Mindset Mentor, I am committed to delivering a professional, supportive, and high-quality service to every client.

I value honest feedback and take any concerns or complaints seriously. If you are dissatisfied with any aspect of our services, we encourage you to contact us so that we can work towards a fair and timely resolution.

1. My Commitment

I aim to ensure that all clients receive a professional service delivered with integrity, respect, and care.

If at any point you feel dissatisfied with any part of our service, communication, programme delivery, or experience, I encourage you to raise the matter with me directly.

All complaints will be handled fairly, confidentially, and without discrimination.

2. How to Make a Complaint

If you wish to make a complaint, please contact me in writing using the details below:

Email: katiejane@concepttocareer.com
Business Name: Katie Jane - Business and Mindset Mentor
Website: www.concepttocareer.com

Please include:

Your full name
Contact details
A clear explanation of your complaint
Relevant dates or details relating to the issue
Any supporting information that may help me investigate

3. Complaint Review Process

Once I receive your complaint:

I will acknowledge receipt within 5 working days
I will review the information provided carefully
I may contact you for additional information where required
I aim to provide a full response or resolution within 14 working days

If additional time is needed, I will keep you informed throughout the process.

4. Resolution Process

Where a complaint is upheld, I will work to resolve the issue appropriately.

Possible resolutions may include:

Clarification or explanation
Review of service delivery
Correction of administrative errors
Reasonable alternative arrangements where appropriate

Each complaint will be assessed individually based on the circumstances involved.

5. Data Protection Complaints

I take privacy and the protection of personal information seriously.

If your complaint relates to how I collect, store, process, or manage your personal data, you may raise your concerns directly with me in the first instance.

If you remain dissatisfied with how your data complaint has been handled, you have the right to contact the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

The ICO is the independent authority in the United Kingdom responsible for upholding information rights and data protection law.

6. Respectful Communication

I am committed to maintaining professional and respectful communication at all times.

I ask that all complaints are communicated respectfully.

Abusive, threatening, discriminatory, or inappropriate behaviour towards our business will not be tolerated and may result in termination of services.

7. Continuous Improvement

All feedback and complaints help us improve the quality of our services.

I view complaints as an opportunity to review my practices and improve the experience I provide to all clients.

8. Contact Information

For all complaints or concerns, please contact:

Katie Jane - Business and Mindset Mentor
Email: katiejane@concepttocareer.com
Website: www.concepttocareer.com

By using my services, you acknowledge that you have read and understood this Complaints Policy.