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Privacy Policy

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Effective Date: 01/06/2026
Last Updated: 01/06/2026

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1. Introduction

Katie Jane - Business and Mindset Mentor  is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, use our services, purchase coaching programs, or otherwise interact with our business.

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We process personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • EU General Data Protection Regulation (EU GDPR)

  • Data Protection Act 2018

  • Other applicable privacy laws where relevant

By accessing our services, you acknowledge the practices described in this policy.

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2. Data Controller Information

The data controller responsible for your personal data is:

Katie Jane - Business and Mindset Mentor 
Unit 123700,
po Box 4336
Manchester
M61 0BW
Email:katiejane@concepttocareer.com
Website: www.concepttocareer.com

For any privacy-related enquiries, contact us using the details above.

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3. Personal Data We Collect

We may collect and process the following categories of personal information.

Identity Data

  • Full name

  • Username or account credentials

  • Profile information provided by you

Contact Data

  • Email address

  • Telephone number

  • Residential or business address

Financial Data

  • Payment transaction information

  • Billing address

  • Purchase history

Payment card details are processed securely by third-party payment providers and are not stored directly on our systems.

Technical Data

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Time zone settings

  • Login data

Usage Data

  • Website interaction data

  • Course or coaching platform activity

  • Session duration

  • Pages visited

  • Navigation behavior

Marketing Data

  • Newsletter subscription preferences

  • Communication preferences

  • Responses to promotional emails

User Content

  • Uploaded files

  • Messages submitted through forms

  • Coaching questionnaires

  • Notes, feedback, or submitted materials

Location Data

  • Approximate geographic location

  • Country of access

  • Region-based service data

4. How We Collect Data

We collect information through:

  • Account registration forms

  • Service purchases

  • Payment transactions

  • Website contact forms

  • Customer support communications

  • Newsletter sign-up forms

  • Cookies and analytics technologies

  • Uploaded documents or submitted materials

  • Automated website monitoring technologies

5. Legal Basis for Processing

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Under UK GDPR and EU GDPR, we process personal data using the following lawful bases.

Contractual Necessity

Where processing is required to deliver purchased services, coaching programs, memberships, or account access.

Legitimate Interests

To improve services, maintain account security, prevent fraud, and improve customer experience.

Consent

Where you voluntarily subscribe to newsletters or agree to optional communications.

You may withdraw consent at any time.

Legal Obligation

Where processing is necessary for tax compliance, accounting obligations, fraud prevention, or regulatory requirements.

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6. How We Use Your Information

We use personal data to:

  • Provide coaching services

  • Process payments

  • Create and manage user accounts

  • Deliver purchased programs and memberships

  • Communicate regarding bookings and customer support

  • Improve service quality

  • Monitor website performance

  • Prevent fraud and unauthorized access

  • Maintain internal business records

  • Send marketing communications where consent has been provided

  • Comply with legal obligations

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7. Payment Processing

Payments are processed through trusted third-party providers including:

  • Stripe

  • PayPal

These providers process payment data according to their own privacy policies and security standards.

We do not directly store full payment card information.

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8. Cookies and Analytics

Our website uses cookies and similar technologies to improve website performance and understand visitor behavior.

We may use analytics services to monitor:

  • Traffic patterns

  • Device information

  • Page visits

  • User interaction data

Cookies that are not strictly necessary may require prior consent depending on your jurisdiction.

Users can control cookie preferences through browser settings.

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9. International Data Transfers

Because we serve customers internationally, your personal data may be transferred outside the United Kingdom or European Economic Area.

Where international transfers occur, we ensure appropriate safeguards are implemented, including:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions approved by regulators

  • Secure contractual protections with service providers

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10. Data Retention

We retain personal data only as long as necessary for legitimate business purposes and legal obligations.

Retention periods generally include:

  • Customer account data: Until account deletion or inactivity review

  • Transaction records: Up to 7 years for tax and accounting compliance

  • Marketing consent records: Until consent withdrawal

  • Support communications: As reasonably required for service administration

Data no longer required will be securely deleted.

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11. Your Privacy Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent at any time

  • Request transfer of your data to another provider

  • Request information about automated decision-making

  • File complaints with relevant data protection authorities

Requests will normally be handled within one month.

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12. Account Deletion

Users may request account deletion by contacting us directly.

Upon verified request, we will:

  • Delete account access credentials

  • Remove unnecessary personal data

  • Retain only legally required records where required for accounting or regulatory compliance

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13. Security Measures

We implement commercially reasonable security safeguards including:

  • Encryption where appropriate

  • Secure payment processing

  • Restricted staff access controls

  • Password protection

  • Secure hosting environments

  • Monitoring against unauthorized access

No online transmission can be guaranteed to be completely secure.

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14. Third-Party Services

We may share personal data with carefully selected service providers who help us operate our business.

This may include:

  • Payment processors

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • Customer support software providers

Third parties only receive data necessary to perform their services.

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15. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

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16. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of updated terms.

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17. Complaints

If you believe your privacy rights have been violated, you may contact us directly.

You may also file a complaint with relevant authorities including:

UK Information Commissioner’s Office (ICO)
European Data Protection Authority in your jurisdiction

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18. Contact Information

For privacy requests or questions:

Katie Jane - Business and Mindset Mentor 

Unit 123700,po Box 4336ManchesterM61 0BW

Email:katiejane@concepttocareer.com

Website: www.concepttocareer.com

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